Privacy Policy

1 Introduction

This Privacy Policy applies to all personal data collected and processed by ku9bet (referred to in this document as "ku9bet", "we", "us", or "our") in connection with the operation of the ku9bet Platform at ku9bet.club and all associated services. It applies to all registered players, prospective players, and visitors who browse the Platform without registering.

By accessing the ku9bet Platform, creating an Account, or interacting with our services in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy is to be read in conjunction with the ku9bet Terms & Conditions, which are incorporated by reference.

ku9bet is designed for the Bangladesh market and serves players who transact in Bangladeshi Taka (৳). The Platform operates in English. All data processing activities described in this policy relate to players primarily based in Bangladesh, though the policy applies to all users of the Platform regardless of geographic location.

2 Data We Collect

ku9bet collects personal data that is necessary to provide you with a safe, fair, and functional gaming and betting experience. The categories of personal data we collect are described below.

2.1 Registration Data

When you create a ku9bet Account, we collect the following information:

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Mobile phone number
• Residential address (city, district, and country)
• Preferred username and encrypted password
• Preferred payment method and associated account identifiers (e.g., bKash number, Nagad number)

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to protect players against fraud and identity theft, we may collect:

• Copies of government-issued photo identification (National Identity Card, passport, or driving licence)
• Proof of address documentation (utility bill, bank statement, or official government correspondence dated within the last three months)
• Selfie photographs submitted for identity matching purposes

2.3 Transactional Data

All financial activity on your ku9bet Account is recorded, including:

• Deposit amounts, dates, times, and payment method references
• Withdrawal requests, amounts, dates, processing status, and receiving account details
• Bet and wager history including game type, market, stake, odds, and outcome
• Bonus claims, wagering progress, and bonus settlement records
• Account balance history

2.4 Technical and Usage Data

When you access the ku9bet Platform, we automatically collect certain technical information:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser type and version
• Session start and end times, pages visited, and features used
• Referral source (how you arrived at the Platform)
• Cookie identifiers and session tokens

2.5 Communications Data

When you contact ku9bet support via Live Chat, WhatsApp, or email, we retain records of those communications, including the content of messages, timestamps, and any attachments, for the purposes of resolving your query and maintaining quality assurance.

3 How We Collect Your Data

ku9bet collects personal data through the following means:

• Directly from you: when you complete the registration form, submit KYC documents, initiate deposits or withdrawals, place bets, or contact customer support.
• Automatically: through the use of cookies, session tracking, and server log files when you browse or interact with the Platform.
• From third-party service providers: identity verification partners, payment processors (including bKash, Nagad, Rocket, and Upay), fraud prevention services, and analytics providers may share data with us in connection with your use of their services on the Platform.
• From publicly available sources: where applicable, we may verify information you provide against publicly available databases to detect fraud or confirm eligibility.

4 Legal Basis for Processing

ku9bet processes your personal data on the following legal bases:

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting the support team or adjusting your Account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5 How We Use Your Data

ku9bet uses the personal data we collect for the following purposes:

5.1 Account Administration

We use your registration and KYC data to create and maintain your Account, verify your identity and age eligibility, process login requests, and manage Account security including password resets and suspicious activity alerts.

5.2 Payment Processing

Your transactional data and payment method details are used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and local bank transfers. We share the minimum necessary payment data with our payment processing partners to complete each transaction. All transaction records are retained for financial audit and dispute resolution purposes.

5.3 Game and Betting Services

Your betting history and Account balance data are used to facilitate game sessions, settle bets, calculate and apply bonus wagering progress, and display Account history in your personal dashboard. This data is also used to ensure the integrity of our games and to detect unusual betting patterns that may indicate fraud or abuse.

5.4 Responsible Gaming

ku9bet uses your gameplay data, deposit frequency, session duration records, and Account activity to monitor for signs of problem gambling behaviour. Where our systems identify potential risk indicators, we may proactively contact you to offer responsible gaming tools or information. This processing is carried out in your best interests and forms part of our commitment to player protection.

5.5 Customer Support

Communications data, Account history, and transaction records are used by our support team to investigate and resolve queries, complaints, and disputes efficiently. Support interactions are logged to maintain quality assurance and to provide continuity of service when a query spans multiple contacts.

5.6 Marketing Communications

With your consent, we may use your email address and mobile number to send you promotional offers, bonus notifications, tournament announcements, and seasonal promotions relevant to the ku9bet Platform. You may opt out of marketing communications at any time by contacting the support team or using the unsubscribe mechanism in any marketing email you receive. Opting out of marketing will not affect transactional communications related to your Account.

5.7 Security and Fraud Prevention

Technical and usage data, including IP addresses, device fingerprints, and session logs, are used to detect and prevent fraud, money laundering, multi-accounting, bot activity, and other prohibited conduct as described in the ku9bet Terms & Conditions. This processing is essential to maintaining a safe and fair environment for all players.

5.8 Legal and Regulatory Compliance

We retain and process personal data where required to comply with applicable legal obligations, to respond to lawful requests from authorities, and to defend ku9bet against legal claims. Data retained for legal compliance purposes is stored securely and accessed only by authorised personnel.

6 Data Sharing & Third Parties

ku9bet does not sell your personal data to third parties. We share personal data only where necessary and only with the following categories of recipients:

6.1 Payment Service Providers

We share payment-related data with mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, and others) to process your deposits and withdrawals. These providers operate under their own privacy policies and data security obligations.

6.2 Identity Verification Partners

Where KYC verification is required, we share the necessary identity documents and personal details with our third-party identity verification service provider. This provider is contractually bound to use your data solely for the purpose of completing the verification check and to apply appropriate data security measures.

6.3 Fraud Prevention and Security Services

We share technical data including IP addresses, device identifiers, and transaction patterns with fraud prevention and cybersecurity service providers who help us identify and block fraudulent activity on the Platform.

6.4 Game Content Providers

To facilitate game sessions, limited technical data (such as session tokens and bet amounts) is shared with our game content providers, which include studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive only the data necessary to render and settle the game session.

6.5 Legal and Regulatory Authorities

We may disclose personal data to relevant authorities, law enforcement agencies, or legal bodies where we are required to do so by law, court order, or in connection with the investigation of suspected criminal activity, including fraud and money laundering. Such disclosures are made only to the extent required and in compliance with applicable legal process.

6.6 Business Transfers

In the event that ku9bet undergoes a merger, acquisition, or transfer of substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such change via the Platform or registered email address, and the successor entity will be required to honour this Privacy Policy or provide you with reasonable notice of any material changes.

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit a website. ku9bet uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform, remember your preferences, keep your session active while logged in, and analyse how players use the Platform.

7.2 Types of Cookies We Use

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse non-essential cookies, delete existing cookies, or receive a notification before a cookie is stored. Please note that disabling strictly necessary cookies may affect the functionality of the Platform, including your ability to remain logged in during a session.

8 Data Retention

ku9bet retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any legal obligations that require longer retention periods. The following general retention periods apply:

• Active Account data: Retained for the full duration of your Account's active status plus a minimum of 5 years following Account closure, to satisfy financial record-keeping and legal compliance obligations.
• KYC and identity documents: Retained for a minimum of 5 years from the date of submission or from the date of Account closure, whichever is later.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Support communications: Retained for 2 years from the date of the last interaction in a given support thread.
• Technical and usage logs: Retained for up to 12 months in identifiable form, after which they may be anonymised and retained for analytical purposes.
• Marketing consent records: Retained for the duration of the consent and for 3 years thereafter to demonstrate compliance.

When personal data is no longer required and retention is not mandated by law, we securely delete or irreversibly anonymise it.

9 Data Security

ku9bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your browser or device and the ku9bet Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Password hashing: Account passwords are stored as salted cryptographic hashes. ku9bet staff cannot view your password in plain text.
• Access controls: Access to personal data within ku9bet's systems is restricted to authorised personnel who require access to perform their job responsibilities. Role-based access controls and audit logging are applied.
• Infrastructure security: Our server infrastructure is hosted in secured data centre environments with physical access controls, intrusion detection systems, and regular security assessments.
• Fraud monitoring: Automated and manual monitoring systems are in place to detect suspicious activity patterns that may indicate a data security incident or attempted breach.

While ku9bet takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data security incident that poses a risk to your rights and freedoms, we will notify affected players and relevant authorities as required by applicable law and without undue delay.

10 Your Privacy Rights

As a ku9bet player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days.

11 Children's Privacy

The ku9bet Platform is strictly intended for adults aged 18 and above. ku9bet does not knowingly collect personal data from any person under the age of 18. If we become aware that personal data has been submitted by or on behalf of a person under 18, we will immediately close the associated Account, forfeit any associated balance in accordance with our Terms & Conditions, and securely delete the personal data in question.

If you are a parent or guardian and believe that a person under the age of 18 has registered an Account on ku9bet, please contact us immediately at [email protected] so that we can take prompt action. We take underage gambling extremely seriously and cooperate fully with relevant authorities in investigating such cases.

12 Third-Party Links

The ku9bet Platform may contain references to third-party service providers such as payment platforms (bKash, Nagad, Rocket) and game content studios (Pragmatic Play, Evolution Gaming, Spribe, and others). While these third-party services are integrated into the Platform experience, they are operated by independent entities under their own privacy policies.

ku9bet does not control the data practices of third-party providers and is not responsible for the content of their privacy policies or their data handling practices beyond the contractual obligations we impose on them in relation to data shared through the ku9bet Platform. We encourage you to review the privacy policies of any third-party services you interact with independently of ku9bet.

13 Updates to This Privacy Policy

ku9bet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the Platform. When material changes are made, we will notify registered players by email to their registered address and by displaying a notice on the Platform prior to the changes taking effect.

The effective date at the top of this document will be updated each time a new version is published. We recommend that you review this Privacy Policy periodically to stay informed about how ku9bet protects your data. Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised policy.

14 Contact Us

If you have any questions, concerns, or requests in connection with this Privacy Policy or the way ku9bet handles your personal data, please contact our support team through any of the following channels. All privacy-related requests should be submitted in writing by email to ensure a proper record is maintained.

• Email: [email protected]
• Live Chat: Available 24/7 directly on the ku9bet Platform
• WhatsApp: +880 1700-000000 (Bangladesh Standard Time, UTC+6)

ku9bet will acknowledge receipt of all privacy-related requests within 2 business days and will provide a substantive response within 30 days of receipt. Where a request is complex or where we receive a high volume of requests, the response period may be extended by a further 30 days, and you will be informed of the extension and the reason for it within the initial 30-day period.